Shipping Policy
Order Processing
- All orders are processed in the order they are received.
- Please allow 1–2 business days for processing.
- Orders placed after 2pm CST Friday, Saturday or Sunday will be processed the following Monday.
- Crew Outfitters is not responsible for carrier delays, lost, or stolen packages.
- Please allow additional transit time for time‑sensitive shipments.
- Custom items—including monogramming, special orders, or alterations—require 2 to 4 weeks of extra processing time. These items are not returnable
Shipping
- All orders are shipped from our location in Aurora, MO.
- Orders placed Monday–Friday by 2:00pm CST will ship the same day, if the item is in stock.
- The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. Luggage and oversized items are subject to additional weight charges.
- In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the 48 contiguous United States.
- All rates are subject to change at any time.
- We cannot ship to U.S. territories or APO/FPO/DPO addresses at this time
Carrier Information
- UPS and FedEx do not pick up or deliver on weekends.
Overnight orders placed on Friday will arrive the following week. - 2‑Day Air orders placed on Thursday will arrive the following week.
- All rates are subject to change at any time.
Expedited Shipping
- Expedited orders are prioritized to meet delivery deadlines.
- Any OVERNIGHT order placed on Friday or 2 DAY AIR order placed on Thursday will not be delivered until the following week.
- If time‑sensitive, please call us so we can help you select the best shipping method.
International Shipping
- We currently only ship via USPS to Canada internationally.
- Any product weighing over 4 lbs (including luggage) CANNOT be shipped internationally.
- Please allow 4 to 6 weeks for shipping/delivery to Canada
- Customers are required to pay all associated duties and fees when choosing to ship internationally.
Returns & Exchanges
Return Policy
- Items may be returned within 90 days of delivery unless otherwise stated.
- Items must be: Unused, unworn, and unwashed, In original packaging with tags attached, and Free from stains, odors, or damage
Non‑Returnable Items
- Customized or monogrammed items
- Laundered (including dry cleaned) items
- Used items
- Clearance or final‑sale merchandise
- If an ineligible item is received, additional shipping charges may apply to return the item to customer.
How to Return an Item
- Contact our customer service team for a return authorization.
- Package your items securely.
- Ship using the carrier of your choice. We recommend using a trackable service.
- Once received and inspected, your refund will be processed to the original form of payment.
Exchanges
- Exchanges are processed as a return + new purchase to ensure fast replacement.
- If you need assistance selecting a size or replacement item, we’re happy to help.
Lost or Damaged Packages
In the event of a Lost or damaged package claims must be filed within 10 days of the scheduled delivery date as shown on supplied tracking. Please call our office at 417-459-4713 or email support@crewoutfitters.com to report lost or damaged packages. Claims filed with the carrier may require additional information from the customer, but we will do our best to resolve issues as swiftly as possible
All EXCHANGES and RETURNS should be shipped to:
Crew Outfitters Returns
579 W. High St.
Aurora, MO 65605